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Pen to Paper

For further information about the National Probation Service visit www.probation.homeoffice.gov.uk

For further information about the Ministry of Justice visit.www.justice.gov.uk

You are here: Home : Making a Complaint : Pen to Paper

Pen to Paper (Formal Complaint Handling). If you don't want to use the informal system you can write direct with details of your complaint to the Chief Executive at the following address:

The Chief Executive, Derbyshire Probation Trust, Head Office, 18 Brunswood Road, Matlock Bath, Derbyshire DE4 3PA

The Chief Executive will write in reply within five working days to tell you that your complaint has been received and how it will be handled.

You can also write direct to the Chief Executive if you are unhappy with the way your complaint was dealt with informally. In this case you must do so within ten working days of receiving your letter explaining the outcome of the informal consideration.